Emboldened by last year's success renting a van from Enterprise in Madison, we tried again.
Mistake! The reservation we made in February was not honored by Enterprise. We learned this yesterday, Wednesday, 2 days before the race. Enterprise admitted they did not have the promised 15-passenger van.
A tweet from another team indicates this isn't an isolated incident.
Enterprise did the same thing to us in 2010 and since then we've brought the second van up from Chicago. Ace (http://www.acerentacar.com/ ) is completely reliable.
We learned of Enterprise's failure too late to get a replacement 15-passenger van from our trustworthy supplier in Chicago, Ace (they are sold out). We are working with Ace get a jumbo mini-van (not a true substitute for the 15-seater but the best we can hope for at this point).
In 2015 we'll resume renting two (2) vans from Ace in Chicago. We will try to source a 15-passenger van from Madison but in the case of Enterprise at least we will have the backup of bringing a van up from Chicago.
The 2010 saga was reported on our blog: http://www.rankstrangers.blogspot.com/2010/06/race-eve.html
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